Legal Information & Policies

At Intimacy Counselling, we believe that trust begins with transparency.

This page brings together all of the important legal information, policies and professional documents that relate to our counselling services, website and client care. Rather than having these documents spread throughout our website, you can now access them all from one convenient location.

We encourage all clients, visitors and referring professionals to read the information that is relevant to them before engaging with our services.

Our Commitment

Intimacy Counselling is committed to providing counselling services that are ethical, professional and compliant with New Zealand law. Our policies are designed to protect both our clients and our therapists while ensuring clarity around how our services operate.

Our legal documents explain:

  • Your rights and responsibilities as a client

  • Our responsibilities as a counselling provider

  • How your personal information is collected, stored and protected

  • Our professional and ethical standards

  • The terms governing the use of our website and services

  • Our complaints process and how concerns are managed

Legal Documents

Please select the document you wish to view.

Client Information

  • Client Contract– Information about counselling, appointments, confidentiality, fees, cancellations, and the therapeutic relationship.

  • Privacy & Security Policy – How we collect, use, store and protect your personal information in accordance with the Privacy Act 2020 and applicable New Zealand legislation.

  • Terms & Conditions– The legal terms governing your use of our website and counselling services.

  • Informed Consent – Information regarding informed consent, rights and responsibilities for therapy services.

Professional Standards

  • Code of Ethics – The ethical principles and professional standards that guide all therapists working with Intimacy Counselling.

  • Complaints Procedure– Information on how concerns or complaints are managed fairly, respectfully and confidentially.

Website Policies

  • Website Terms of Use

  • Copyright and Intellectual Property

  • Cookie or Website Privacy Information

Why These Documents Matter

Counselling is built upon trust, informed consent and professional accountability.

These documents explain what you can expect from us, what we ask of our clients, and how we protect your privacy and wellbeing throughout the counselling process. They also outline the legal obligations that apply to both clients and therapists when using our services.

Reading these documents helps ensure that everyone enters the counselling relationship with a shared understanding of how our services operate.

Questions?

If you have any questions about any of these policies or would like clarification before booking an appointment, please contact our administration team. We are happy to explain our policies and help you understand any aspect of our services.

Our goal is to make our legal information accessible, transparent and easy to understand while maintaining the professional standards expected of a New Zealand counselling provider.

Thank you for taking the time to familiarise yourself with these important documents.