Staff Privacy Policy

Intimacy Counselling respects the privacy of our clients and seeks to protect their personal data.

Intimacy Counselling is committed to maintaining our clients’ trust, privacy and recognizes the sensitivity of personal information.

Anyone working for Intimacy Counselling will only collect and use your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. We will also use all this information to assess what Intimacy Counselling products and services may be of interest to individuals and to personalize our service and marketing. Information from clients is not to be used for any other reasons.

Clients are not to be discussed with anyone not employed by Intimacy Counselling in any way that can identify them as an individual. For the purposes of this Privacy Policy, personal information is any information about an identifiable individual.

All paper work for Intimacy Counselling’s clients is to be kept in a secure location.

All online correspondence with clients by Intimacy Counselling is only allowed on secure computers.

Access to raw data will only be permitted to the Intimacy Counseling team and those working for them.

Data from clients will be kept for 10 years at a secure location and destruction authorised at the end of this time.

Except where the law requires, anyone working for Intimacy Counselling will not pass on, sell or rent your personal data to any third party. The only exceptions occur where the third parties are simply working on our behalf as our subcontractors or administrators (such as companies that process credit card payments), or our professional advisers, or if the data is required to be disclosed by law or to a regulator.

All Intimacy Counselling staff may use or disclose information without your consent or authorization in the following circumstances:

1. Child Abuse: If a staff member has reason to believe that a child has been, or may be, abused, neglected, or sexually abused, he/she must make a report of such.

2. Adult Abuse: If a staff member has reason to believe that an elderly or disabled person is in a state of abuse, neglect, or exploitation, she/he must immediately report such.

3. Health Oversight: If a complaint is filed against your therapist with their respective state licensing board, they have the authority to subpoena confidential mental health information from Intimacy Counselling.

4. Judicial or Administrative Proceedings: If you are involved in a court proceeding and a request is made for information about your diagnosis and treatment and the records thereof, such information is privileged under state law and it will not be released by Intimacy Counselling, without written authorization from you or your personal or legally appointed representative, or a court order. The privilege does not apply when you are being evaluated for a third party or where the evaluation is court ordered. You will be informed in advance if this is the case.

5. Serious Threat to Health or Safety: If a staff member determines that there is a probability of imminent physical injury by you to yourself or others, or there is a probability of immediate mental or emotional injury to you, they may disclose relevant confidential mental health information to medical or law enforcement personnel.

6. Abuse or Sexual Exploitation by Therapist: To report client abuse or sexual exploitation by a previous therapist to the appropriate licensing board.

Any breaches in privacy by Intimacy Counselling’s staff will result in instant repercussions for the individual’s continued employment with Intimacy Counselling.


I have read and agreed to the above terms


(signed)                                                                                                    (dated)