Security and Privacy

1. Intimacy Counselling’s Responsibilities

1.1. Intimacy Counselling will use best endeavours to ensure that all advice, comment, information and therapy will be provided with appropriate skill, care and sensitivity though cannot be held responsible for any action taken by you directly or indirectly on the basis of what it provides.

1.2. All Intimacy Counselling advisors responding to you via Intimacy Counseling Website(s) are fully trained sex and relationship therapists.

1.3. Though all reasonable care shall be taken by Intimacy Counseling to ensure that the text of sessions is kept confidential, Intimacy Counselling shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties interception of online sessions.

1.4 Intimacy Counselling reserves the right at its sole discretion to terminate the provision of therapy at any time if ongoing treatment is considered inappropriate for any reason.

1.5 Intimacy Counselling, its agents and therapists will use best endeavours to ensure that their computer systems are protected from viruses and other potentially destructive programs

1.6 Intimacy Counselling will store all advice and therapy correspondence on its computers until the therapy programme has been completed. On completion all information will be held on hard drive, disc or other storage device in a secure place for a further 10 years after which all data will be erased permanently.

2. Personal Data and Information

2.1 Intimacy Counselling, in accordance with the Data Protection Act, shall treat all information between you and Intimacy Counseling therapists as confidential except as provided for in its privacy policy that can be accessed at here: Privacy Policy and subject to the qualifications on security of data transmitted electronically.

2.2 Clients are not to be discussed with anyone not employed by Intimacy Counselling in any way that can identify them as an individual. For the purposes of this Privacy Policy, personal information is any information about an identifiable individual.

2.3 All Intimacy Counselling staff may use or disclose information without your consent or authorization in the following circumstances:

1. Child Abuse: If a staff member has reason to believe that a child has been, or may be, abused, neglected, or sexually abused, he/she must make a report of such.

2. Adult Abuse: If a staff member has reason to believe that an elderly or disabled person is in a state of abuse, neglect, or exploitation, she/he must immediately report such.

3. Health Oversight: If a complaint is filed against your therapist with their respective state licensing board, they have the authority to subpoena confidential mental health information from Intimacy Counselling.

4. Judicial or Administrative Proceedings: If you are involved in a court proceeding and a request is made for information about your diagnosis and treatment and the records thereof, such information is privileged under state law and it will not be released by Intimacy Counselling, without written authorization from you or your personal or legally appointed representative, or a court order. The privilege does not apply when you are being evaluated for a third party or where the evaluation is court ordered. You will be informed in advance if this is the case.

5. Serious Threat to Health or Safety: If a staff member determines that there is a probability of imminent physical injury by you to yourself or others, or there is a probability of immediate mental or emotional injury to you, they may disclose relevant confidential mental health information to medical or law enforcement personnel.

6. Abuse or Sexual Exploitation by Therapist: To report client abuse or sexual exploitation by a previous therapist to the appropriate licensing board.